Client Support

Need Help? Here's What To Do First.

If you have an Insight™ question or problem, we have several self-help options available to assist you. Please make sure you are using the latest version of Insight Software, Plan2006b.xls. If it turns out that you don't have the latest version, please login and download the most current version. Login Here

Interactive Help Guide
Interactive Wizards
Frequently Asked Questions
Your best resource for resolving your problem quickly is to use our Interactive Help Guide.

To access the Insight Help Guide when working in Insight simply press the F1 key from any screen or select Aho from your Insight toolbar, and then Help.
You can also use one of our helpful Wizards. Wizards are designed to walk you through different features and software processes, step-by-step. You can access our Wizard menu by selecting Aho from the Insight toolbar, and then Wizard. If you don't find the answer to your question here, please take a moment to look through our Frequently Asked Questions.

You can access our complete Insight Help Manual online. If you'd like, you can download and print the manual for future reference. You'll find a lot of good information here.

Still Need Help?

Emailing us directly at is usually the fastest way to get software support.

When you email us, please explain your problem in as much detail as possible. It is always extremely helpful (and will save you a great deal of time) if you can send your "Plan2006b.xls" file along with your email. If you are unsure how to find and attach this file, please click here. When we have the Plan2006b.xls file, if there is a problem with your program, we can usually diagnose and correct the problem quite easily and email it back to you.

You can also call us on the phone to get technical support. Our support number is 1-800-522-9432. Before you call, make sure that you have gathered all of the important information regarding the problem you are having. If we are not available, we will return your call within 24 - 48 during business hours.