Need Help? Here's What To Do First

If you have an Insight question or problem, we have several Help options available to assist you.

Insight contains an interactive Help Guide. To access the Insight Help Guide, open your Insight planning workbook, select Aho from your Insight toolbar, and then Help.

You can also use one of our helpful Wizards. Wizards are designed to walk you through different features and software processes, step-by-step. You can access our Wizard menu by selecting Aho from the Insight toolbar, and then Wizard.

You can access our complete Insight Help Manual online.  If you'd like, you can download and print the manual for future reference. You'll find a lot of good information here.

If you don't find the answer to your question here, please take a moment to look through our Frequently Asked Questions.

When you contact us: If you do need assistance, please make sure you are using the latest version of Insight Software. The current version is 2004b. If it turns out that you don’t have the latest version, please email us at insight@ahoconsulting.com.

How To Contact Us

Emailing us directly at insight@ahoconsulting.com is usually the fastest way to get software support. When you email us, please explain your problem in as much detail as possible. It is always extremely helpful (and will save you a great deal of time) if you can send your "Plan2004b.xls" file along with your email. If you are unsure how to find and attach this file, please click here. When we have the Plan2004b.xls file, if there is a problem with your program, we can usually diagnose and correct the problem quite easily and email it back to you.

You can also use our web-based email form. Simply click here to submit your problem and it will be e-mailed to us.

Faxing is another option. Our fax number is 1-888-522-9432. Please don't forget to include a complete description of your problem and send a copy of the problem screens (if possible). Remember, the more information we have, the better (and faster) we can help you.

You can also call us on the phone to get technical support. Our support number is 1-800-522-9432. Before you call, make sure that you have gathered all of the important information regarding the problem you are having. We will try to return your call within 24 - 48 business hours.